Advanced Collection Tools Vital in Today's Economy
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Learn how to better collect problem loans and protect the rights of the bank in today's market.This information covers negotiation, technical, and management tools in collecting cash. The negotiation process will include the human factors while the technical skills will include business law basics (contract law and lender liability). The technical aspects of collections will also address what happens when a good loan turns into a bad loan, i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank do and not do at this point in time?
This question will be answered by addressing the legal rights of the bank and the practical steps that the bank should take in order to protect itself. This will include the collection process, restructuring the loan, and/or proceeding against the borrower through repossession, foreclosure, filing a law suit to obtain a judgment, forcing the borrower into bankruptcy or simply walking away. This information will also include the outside influence from the banking regulators. Additionally, the X (authoritative), Y (delegation), and Z (team) management styles will be outlined which impact the lender's ability to manage the collection process; as well as a review of several real-life collection scenarios.
David L. Osburn, M.B.A., CCRA, Osburn & Associates, LLC
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