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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 399844
Credit & Course Provided by:

Improve Your Credit Policy, Improve Your Collections

Live Webinar
September 28, 2017
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart

When your office is not prepared, past-due accounts can build up and hinder the flow of crucial revenue in your office.

As a credit and collection professional, you play a critical role in helping companies manage their accounts receivable. This topic will explore how you can best succeed in that role. From the different types of collection calls you might have to make, to the tools that can help you and your employer make progress, to the ins-and-outs of turning to a collection agency, the goal of this topic is to help you develop new capabilities, while you sharpen the ones you've already gained in your career.

Whether you're just starting out and using the material as an opportunity to get your bearings in the industry, or you're a seasoned professional simply brushing up on your skills, we hope you find the content interesting, rewarding, and useful for your career in credit and collections.

Learning Objectives

  • You will be able to discuss the most effective in-house collections techniques.
  • You will be able to review the DO's and DON'Ts of telephone collections.
  • You will be able to identify best practices for overcoming objections received from customers.
  • You will be able to describe benefits of working with outside collection agencies (OCAs).


Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart