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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 403888
 
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Telephone Collections: Do's and Don'ts

Live Webinar
February 28, 2019
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart

Are you up-to-date on recent compliance updates with telephone collections?

This topic is intended to provide you with an overview of some of the key areas of compliance regarding a third party debt collector's use of debt collection communications via the telephone. Recently, the collection industry has been confronted by increasing regulatory oversight and enforcement actions by the Consumer Financial Protection Bureau (CFPB), as well as an awaking of the Federal Trade Commission (FTC) and Federal Communication Commission (FCC) which also regulates the industry's use of telephonic communications directed toward the consumers/debtors and other third parties. The topic will concentrate on the CFPB's recent directives relating to the industry's compliance with the Federal Debt Collection Practices Act (FDCPA) and the Telephone Consumer Protection Act (TCPA).

Learning Objectives

  • You will be able to identify what a communication is under the FDCPA.
  • You will be able to review the do's and don'ts in communication with consumers.
  • You will be able to discuss how to avoid and minimize claims of harassment and abuse.
  • You will be able to define Telephone Consumer Protection Act (TCPA).

Registration

Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart