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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 404346
 
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Modern Communication Dos and Don'ts for Debt Collection

Live Webinar
October 30, 2018
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour 30 minutes
Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart

Identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for modern communication.

Consumers today expect that companies, including debt collection companies, can communicate using modern tools such as text messaging, emails, websites, and live chat. The federal and state laws and statutes regulating debt collectors do not provide much guidance regarding these modern forms of communication. This topic will help you identify the benefits, pitfalls, and considerations that you must address when creating policies and procedures for these types of communication. You will learn about the limited existing state and federal laws regulating modern forms of communication as well as the federal cases so that you can develop and implement the best practices when communicating with consumers-whether via email, text, or in another manner.

Learning Objectives

  • You will be able to identify the federal statutes that regulate modern forms of communication.
  • You will be able to define ways in which consumers may consent and revoke text messages.
  • You will be able to discuss third party disclosure concerns when emailing consumers.
  • You will be able to recognize the concerns your policies and procedures need to address for modern forms of communication.

Registration

Live Webinar$219Register Now
Can't Attend?   Audio & Reference Manual$219Add to Cart