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Sponsored by Lorman Education
Only registered attendee will receive continuing education credit.
Product ID: 406072
 
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Debt Collection Document Retention and Privacy Compliance Requirements

Live Webinar
August 15, 2019
1:00 pm ET (12 pm CT, 11 am MT, 10 am PT)
1 hour
Live Webinar$199Register Now
Can't Attend?   Audio & Reference Manual$199Add to Cart

Gain a better understanding of the consumer privacy protections of the FDCPA and those found in similar statutes.

Many communications technologies (emails, text messages, web portals are just several examples) did not exist when the Federal Debt Collection Practices Act (FDCPA) was enacted in 1977. Both consumers and debt collectors may prefer the efficiency, convenience, control, and privacy of these technologies. However, it is not clear how the FDCPA applies when these technologies are used in debt collection. The Bureau of Consumer Financial Protection (CPFB) has proposed a Debt Collection Practices Rule (Proposed Rule) to clarify the application of the FDCPA to newer communications technologies, and has included proposed record retention requirements applicable to debt collectors.

This topic will highlight the consumer privacy protections of the FDCPA and those found in similar statutes (e.g. the TCPA), and explain the importance of a record retention program in an organization. Regarding the Proposed Rule, this information will explain the new technologies addressed by the Proposed Rule, and how the CPFB proposes to apply the FDCPA to communications made using these technologies. It will help you understand what the Proposed Rule will require regarding record retention, and how to prepare your own records retention program to comply with the Proposed Rule.

Learning Objectives

• You will be able to describe the basis for and parameters of an effective records retention program.

• You will be able to identify the specific requirements that may apply to the different communication technologies you utilize in connection with debt collection practices.

• You will be able to recognize and define what constitutes a communication, attempt to communicate, and a limited-content message under the Proposed Rule, and apply those definitions to your collection practices.

• You will be able to review your current practices and policies and make improvements based upon the topics of discussion.

Registration

Live Webinar$199Register Now
Can't Attend?   Audio & Reference Manual$199Add to Cart