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		<title>Collections Training Resource </title>
		<link>http://www.collectionstrainingresource.com/</link>
		<description></description>
		<language>en-us</language>
		<lastBuildDate>Fri, 24 May 2013 14:17:55 CDT</lastBuildDate>
		<webMaster>webmaster@collectionstrainingresource.com (Webmaster)</webMaster>
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			<title><![CDATA[Collection Alternatives to Money]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7741</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7741</link>
			<description><![CDATA[Collection professionals are usually responsible for collecting the credit from their customers in the form of money. While this is the traditional credit collection method followed, one should understand that there are many alternatives to this process. One such alternative involves the process of business to business credit. This is considered to be the largest source of money lending in the world. Failure to repay the credit on time will put the assets of the business at...]]></description>
			<pubDate>Tue, 14 May 2013 12:52:44 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[4 Tips on Getting Your Customers to Pay Consistently]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7699</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7699</link>
			<description><![CDATA[Collection professionals quite often face the problem of getting their customers to pay on time. While big business can overlook the issue of an occasionally unpaid bill, the matter cannot be considered to be overlooked by small enterprises. It is important to avoid the complications that arise due to such situations. To ensure that businesses get paid in time, collection professionals can employ the methods mentioned below for customer debt collection...]]></description>
			<pubDate>Wed, 08 May 2013 15:19:51 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Why Letters of Credit Don't Work]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7613</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7613</link>
			<description><![CDATA[Letters of credit are documents issued by banks to ensure payment to the sellers based on fulfilling the conditions of the sale. These are common in international trade transactions where communication between time zones is quite difficult. The letters of credit ensure that applicant, beneficiary, issuing bank, and advising bank are all kept in the loop. But there are some disadvantages to both buyer and seller when using letters of credit (LOC)...]]></description>
			<pubDate>Wed, 03 Apr 2013 12:43:43 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Using Caller ID in Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7586</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7586</link>
			<description><![CDATA[It is often normal for people to regard you as a person who is breaking the law, if you use caller id in collections. Even though there are cases where debt collectors drive the consumer crazy, most of the methods used are legal. So, it is important to understand what you can and cannot do, with reference to the FDCPA (Fair Debt Collection Practices Act)...]]></description>
			<pubDate>Tue, 26 Mar 2013 14:15:17 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Collections and the Mediation Process]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7486</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7486</link>
			<description><![CDATA[Debt collectors are often employed by collection agencies which specialize in working with debtors, who had failed to repay their debts in time. Theses collectors help in achieving a repayment of an outstanding debt from these defaulting debtors. The collectors have to follow a series of steps in order to obtain the payment from these debtors in a legal manner...]]></description>
			<pubDate>Thu, 07 Mar 2013 15:05:54 CST</pubDate>
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		<item>
			<title><![CDATA[To Record or Not to Record a Phone Call in Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7485</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7485</link>
			<description><![CDATA[The practice of recording calls is important for collection agencies at many levels. The recording allows the resolution of debtor issues, provides promise-to-pay verifications, helps in quality assurance, and also assists in training of amateur collectors. The recorded files are then stored as voice documents for future reference. But, there are certain rules that all collection professionals should abide by while making and recording phone conversations with debtors. These laws ensure that all the dealings and transactions are done in a manner which does not cause any harm or harassment to the parties involved...]]></description>
			<pubDate>Thu, 07 Mar 2013 15:02:14 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[Maintaining a Relationship - Collections Etiquette]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7341</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7341</link>
			<description><![CDATA[Debt collectors are entrusted with the responsibility of collecting payments from the people who owe money to their company. It is often difficult for collections professionals to establish immediate contact with their customers or debtors. However, it remains their duty to get in touch with the debtors and to extract payments from them. While some means of debt collection are effective in the short run, they can be massive obstructions in the long term...]]></description>
			<pubDate>Thu, 31 Jan 2013 15:18:42 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[Dos and Don'ts of Social Media in the Collections Process]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7340</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7340</link>
			<description><![CDATA[Technology has gone through significant changes in recent years, and the ways in which we communicate or do business have also undergone alterations. Collectors and businesses have been imposed with the challenge of contacting debtors or customers who have discarded their land lines, and use only mobile phones, instant messages, emails, text messages, and social networks as their main forms of communication. Debt collection professionals must hone their online collection skills and utilize social media techniques to establish contact with their debtors or customers. However, it is important to understand that there are a few dos and donts when it comes to collection of debt via social networks...]]></description>
			<pubDate>Thu, 31 Jan 2013 14:16:08 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[Do You Know How to Get an Edge on "Collections"?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7162</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7162</link>
			<description><![CDATA[Every collection call is a tough balancing act between professionalism and outright exasperation. Convincing debtors to repay their dues, while maintaining a professional and conversational tone, is the mark of a skilled debt collector. With the state of the economy being what it is, the number of unpaid debts has only increased. But successful debt collectors are able to stay on top of their game despite the sheer number of debtors they call every day. The key to this kind of collection success is to give your interactions with debtors a humane touch...]]></description>
			<pubDate>Mon, 31 Dec 2012 09:46:20 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[Telephone Collections: When is the Most Effective Time?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7161</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7161</link>
			<description><![CDATA[Written notices almost always fail to elicit timely responses. If the debtor does not respond or make the payment within 5 days of receiving the notice, a call is placed to the debtor by the collector. The first call sets the tone for future communication and an effective call can help speed up the payment process. The timing of this call is therefore, crucial and requires proper planning. Here are a few tips to keep in mind regarding the timing of the first and subsequent debt collection calls...]]></description>
			<pubDate>Mon, 31 Dec 2012 09:36:47 CST</pubDate>
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		<item>
			<title><![CDATA[Do's and Don'ts of Collection Letters]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7030</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7030</link>
			<description><![CDATA[Creditors have every right to collect on debts owed to them. However there are guidelines laid out in the Fair Debt Collection Practices Act of 1977, amended in 2006 that define the limits of what is allowed and not allowed in collecting on consumer debts...]]></description>
			<pubDate>Fri, 30 Nov 2012 12:13:08 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[Practical Telephone Collections Execution]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=7005</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=7005</link>
			<description><![CDATA[When a customer or account refuses to pay their invoice, companies rely on telephone collections to help them recover the money that is owed. Many times, a person falls behind on their payments out of a financial downfall. However, other times, a person may need to be reminded of their obligation to repay their debt. It is also common for people to have varying reactions to a telephone debt collector. While some may react in anger, others will be embarrassed and willing to correct their financial mistake. The following information is prepared to help telephone collectors to properly execute their recalls so they can maximize their debt recovery...]]></description>
			<pubDate>Mon, 19 Nov 2012 15:45:19 CST</pubDate>
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		<item>
			<title><![CDATA[Chapter 13 and Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6851</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6851</link>
			<description><![CDATA[For debtors who want to make an attempt to repay their debts, but also want collection efforts from creditors to stop, filing for Chapter 13 bankruptcy may be the best option. Homeowners who have gotten behind on mortgage payments often choose this path because it gives them the opportunity to get caught up before their home can be foreclosed on. When a debtor files a Chapter 13, it will immediately put a stop to creditors attempting collection efforts on them. It also allows the debtor options for repayment terms on their debt...]]></description>
			<pubDate>Tue, 23 Oct 2012 16:06:26 CDT</pubDate>
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		<item>
			<title><![CDATA[Locating Hidden Assets]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6842</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6842</link>
			<description><![CDATA[One of the most frustrating things for bankruptcy courts, tax collectors, professional debt collectors, or divorce attorneys is the hiding of assets during the proceedings. Assets can include anything of worth which the person owing a debt is attempting to hide. Sometimes, even the debtor themselves is hidden. A missing debtor can further complicate complex proceedings involving finances. For those attempting to track down hidden assets, there are a few tips which can help to uncover hidden assets...]]></description>
			<pubDate>Tue, 23 Oct 2012 14:43:24 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Collection Professionals' Issues with Modern Communication]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6765</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6765</link>
			<description><![CDATA[In today's world, there are many communication methods that people use, and possibly the most convenient and effective method of communication is cell phones. They're small, easy to carry, and allow for some of the quickest communication between two parties. Another method of rapid communication is by fax machines, which are often used to quickly transmit documents from one party to another. A third modern method of communication is a pager, which is used by one party to alert another party that they're requesting contact. While cell phones, fax machines, and pagers are some of the most direct methods of contacting people, in the business of collections there are many limitations on how a collector is permitted to use modern communication methods to contact debtors...]]></description>
			<pubDate>Thu, 11 Oct 2012 09:13:08 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Common Mistakes in Online Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6726</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6726</link>
			<description><![CDATA[When it comes to debt services, online collections are both a blessing and a curse. For those who know how to take advantage of online collections, they make things far more convenient and reduce overhead. Collectors and credit professionals who don't adhere to the rules, however, soon find themselves in hot water. Here are some of the top mistakes you need to avoid when you're using online collection services or conducting your own recovery efforts using the Internet...]]></description>
			<pubDate>Tue, 09 Oct 2012 14:12:55 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Attorneys Collect Your Judgment Debt Effortlessly]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6650</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6650</link>
			<description><![CDATA[Its a great feeling when the judge awards you a judgment in your favor. You can finally begin collecting the money thats owed you. However, in order to gain a better chance of getting your money, you should wait until after the other party has a chance to file an appeal. If you ask for your money during the appeals process, youll only appear greedy, and legally the other party doesnt have to pay a cent while their appeal is in process.

Your first request for money should be a polite letter in writer that states how the law handles unpaid judgments. These judgments appear on the other parties credit..]]></description>
			<pubDate>Thu, 20 Sep 2012 10:14:25 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Obtaining and Securing Judgment Liens]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6606</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6606</link>
			<description><![CDATA[Though many people want to trust in the inherent morality of humanity, the fact of the matter is that many people do not take responsibility for personal debt, especially when it comes to real estate. This is why courts impose judgment liens on people who fail to make a mortgage or rent payment...]]></description>
			<pubDate>Wed, 12 Sep 2012 11:21:24 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Filing a Proof of Claim]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6605</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6605</link>
			<description><![CDATA[In bankruptcy cases, a creditor should file a proof of claim to ensure a debtor and the relevant estate will be responsible for all awarded payments. Here are the steps that collection professionals, attorneys and creditors must take to file a proof of claim form...]]></description>
			<pubDate>Wed, 12 Sep 2012 11:15:16 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[What is a Letter of Credit?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6560</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6560</link>
			<description><![CDATA[Large financial transactions are full of complex negotiations and intricate formulas, and it takes an industry expert to navigate these complicated fields. However, common forms of payment called letters of credit are much easier to understand.

If you are a collection professional or attorney looking to learn more about letters of credit, read on for some of the basic principles...]]></description>
			<pubDate>Tue, 04 Sep 2012 08:11:55 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Skip Tracing Fundamentals]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6506</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6506</link>
			<description><![CDATA[While the United States' official policy on crime is "innocent until proven guilty," the unfortunate truth is that many people purposely commit credit fraud and try to duck out of making payments. Collection professionals are hired to procure money from people and corporations who are far past due, but sometimes these customers have seemingly disappeared. What happens when one cannot locate a debtor?]]></description>
			<pubDate>Wed, 22 Aug 2012 16:29:07 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[The Parameters of Vicarious Liability in Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6470</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6470</link>
			<description><![CDATA[Any collections professional should be well aware of the contents of the Fair Debt Collection Practices Act (FDCPA) to avoid violations that may lead to legal action. While the process of collections may be made more difficult when the FDCPA is taken into consideration, it is an essential component of collections that professionals must review.]]></description>
			<pubDate>Thu, 16 Aug 2012 09:23:29 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[How to Collect Debts Over the Phone]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6459</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6459</link>
			<description><![CDATA[Probably the best way to get immediate feedback from a debtor is to call them on the phone. And one of the most important skills needed when doing this is to listen. If you apply these ten listening skills - and keep accurate notes of your calls - you'll be able to hear the little intakes of breath, the slightly longer than normal silences as the debtor struggles to give you a reasonable reply to a point raised.]]></description>
			<pubDate>Thu, 16 Aug 2012 08:04:48 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[The Top 3 Techniques for Telephone Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6239</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6239</link>
			<description><![CDATA[Telephone collections can be challenging, as receiving calls requesting the immediate payment of delinquent bills is rarely a pleasant experience for clients.]]></description>
			<pubDate>Wed, 11 Jul 2012 09:14:57 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Collection Harassment Claims]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6179</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6179</link>
			<description><![CDATA[Debt collection is a serious problem around the world.]]></description>
			<pubDate>Tue, 03 Jul 2012 08:28:10 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Foreclosing on Secured Collateral]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6127</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6127</link>
			<description><![CDATA[Upon entering a credit or loan agreement, lenders often require the borrower to pledge the property as collateral to secure the loan.]]></description>
			<pubDate>Tue, 26 Jun 2012 11:29:02 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Commercial Loan Stress Tests]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6126</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6126</link>
			<description><![CDATA[New risk management measurements are constantly developing in order to evaluate investments following the Great Recession.]]></description>
			<pubDate>Tue, 26 Jun 2012 11:26:48 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Chapter 13 Bankruptcy Discharge]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6050</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6050</link>
			<description><![CDATA[Declaring bankruptcy is the last resort for many individuals and businesses that are unable to repay their debts in a timely manner.]]></description>
			<pubDate>Tue, 12 Jun 2012 11:10:01 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Using Software for Medical Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=6025</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=6025</link>
			<description><![CDATA[For doctors offices, hospitals, or any other large facility that is looking to collect on medical bills, send out statements, and ensure the payment from patients (or from their insurer), making use of the best medical collections software is something that has to be done.]]></description>
			<pubDate>Mon, 11 Jun 2012 12:09:05 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Using Social Media for Collections]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5917</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5917</link>
			<description><![CDATA[One of the aspects of social media is the fact that a majority of users don't think before they type. This has proven to be a benefit to those in the collections industry, as it has made it easier to uncover when an individual's financial status has changed.]]></description>
			<pubDate>Mon, 21 May 2012 15:50:58 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Overview of the Fair Debt Collection Practices Act]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5755</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5755</link>
			<description><![CDATA[The Fair Debt Collection Practices Act (FDCPA) is enforced by the Federal Trade Commission (FTC)]]></description>
			<pubDate>Thu, 26 Apr 2012 08:25:30 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[How to Keep Cool When Customers Get Upset]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5701</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5701</link>
			<description><![CDATA[Keeping it cool in the face of an agitated customer is a sign of a true professional.]]></description>
			<pubDate>Fri, 20 Apr 2012 09:06:56 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[What are the Different Types of Bankruptcy?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5631</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5631</link>
			<description><![CDATA[The United States Courts define bankruptcy as the legal procedure for dealing with the debt problems of an individual or business.]]></description>
			<pubDate>Thu, 05 Apr 2012 13:50:31 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Should Collections Use Social Media to Contact Debtors?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5573</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5573</link>
			<description><![CDATA[Social media has created a whirlwind of new possibilities to connect with consumers in a variety of industries.]]></description>
			<pubDate>Thu, 29 Mar 2012 08:12:28 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Email Collections: Do's and Don'ts]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5537</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5537</link>
			<description><![CDATA[If you're in business, email collections becomes a primary component to everyday tasks.]]></description>
			<pubDate>Thu, 22 Mar 2012 09:05:09 CDT</pubDate>
		</item>
		<item>
			<title><![CDATA[What Are Finance Charges?]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5447</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5447</link>
			<description><![CDATA[A finance charge is the fee charged for the use of credit or the extension of existing credit.]]></description>
			<pubDate>Thu, 08 Mar 2012 08:32:20 CST</pubDate>
		</item>
		<item>
			<title><![CDATA[How credit management affects your customers]]></title>
			<guid>http://www.collectionstrainingresource.com/articles/view.php?article_id=5436</guid>
			<link>http://www.collectionstrainingresource.com/articles/view.php?article_id=5436</link>
			<description><![CDATA[Your credit management plan is a two-way street, you create the rules and your customers have to play by them if they want to do business with you.  If your customers dont follow your rules, they are out of the game.]]></description>
			<pubDate>Wed, 07 Mar 2012 10:20:28 CST</pubDate>
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