IVR for Collections: It Does Work, If Used Correctly
|Audio & Reference Manual||$199.00||Add to Cart|
Learn the new rules with interactive voice response system (IVR) and how it can be a great asset to your agency.Before the CFPB even whispered its intentions regarding new rules for collecting consumer debt and more specifically purchased debt, its expectations came through loud and clear through its many consent orders. You will learn how to manage your portfolios through modernized buy sell agreements, electronic transfers of data and docs, account scrubs and searches, IVR processes, call scripts, email and text communications and document their practices for the three year document retention period. With the new rules, come new opportunities and this topic will focus on how you can best embrace your organization's response to the new world of debt collection, meet the DBA certification requirements and distinguish yourself from the pack.
David Kaminski, Carlson & Messer, LLP Ryan Thurman, Contact Center Compliance Corporation
Self Study Credit - Audio & Reference Manual
Sponsored by Lorman Education
|CLE||1.5||AZ, CA, GA, HI, IL, ME, MT, NV, NY, VT, WA|
|CLE||1.8||MO, NJ, WV|