Preview Webinars

View short previews or our live and on-demand webinars to get a better feel for the kind of content we provide.

Demand Letters: What You Need to Succeed

April 3, 2014

In this quick 10 minute preview of our upcoming live webinar, “Writing Effective Demand Letters That Get You Paid and Keep You Out of Trouble,” we will review briefly what you need to prepare a successful demand letter. We will address what you need to get your demand letter right from the start. This segment will focus on what you can do to avoid costly mistakes that could potentially compromise your claims. We will address the importance of file organization, accurate documentation, and smart communications with your customers. We will also strategize on who to target with your demand letter and how to find key decision makers for faster payment.

Skip Tracing & Locating Assets

October 7, 2013

Do you have a judgment debtor and can’t locate him or his assets? This 10 minute webinar is for anyone who wants a better understanding of how to locate people and find assets, or what to look for when hiring a skip tracer or asset investigator. It will also give you a thorough understanding of the strategies professional investigators use to obtain results. In this quick preview of our upcoming live webinar, "Skip Tracing & Locating Asset Techniques," Patrick will talk about locating hard assets.

Leaving Voicemails and the FDCPA

June 24, 2013

This ten minute segment is taken from my live upcoming audio conference on July 24, titled "New Technology and the Fair Debt Collections Practices Act." Have you thought about the benefits of using social media in debt collection, but have been unsure of how to go about doing it? Ever wonder exactly what you can say in a voicemail or email to a debtor? Join myself and my colleague Nicholas Krawec as we discuss the use of social, telephonic and electronic media to communicate with debtors and help to collect money.

Servicemembers Civil Relief Act: How it Affects Collections

September 25, 2012

Many collectors don’t understand how to comply with the federal requirements related to collecting debts owed by servicemembers and their family, in a manner that will satisfy the Consumer Financial Protection Bureau (CFPB). This 10-minute webinar helps collectors understand the Servicemembers Civil Relief Act (SCRA), and how to establish compliant policies and procedures. Failing to have follow proper SCRA policies and procedures has recently lead to one credit card providing paying over $12 million in payments to servicemembers. This webinar is critical for collectors so they can update their SCRA policies and procedures based on recent regulatory actions.

How to Choose the Right Collection Agency for Your Business

February 22, 2012

This 30-minute webinar will help business owners make an educated decision about which collection agency they want representing their business and the most efficient ways to work with an agency to get the best return. This webinar is critical for anyone who needs to hire a collection agency but doesn’t know how to do it or what to look for. Also be sure to check out Michelle's ebook, "Choosing the Right Collection Agency for Your Business."