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Sponsored by Lorman Education
Product ID: 407786EAU
Credit & Course Provided by:

Debt Collection: An Introductory Perspective

OnDemand Webinar (86 minutes)

Learn who to contact and what to say in the debt collection process.When you think of debt collection, there is usually no positive thought that comes to mind. Yet professional debt collection is a valuable service to businesses as well as to the consumers faced with being in the collection pool. Debt collection takes knowledge of law, problem solving skills and being familiar with the psychology of how people think when experiencing delinquent debt. Now with COVID-19 thrown into the mix, education and knowledge can be the greatest resource any professional debt collector can obtain while working through consumers' and businesses' new normal. You will take away information on how to professionally tackle the challenge of debt collection, and how to navigate through the collection process to a positive resolution while being compliant and sensitive to the challenges facing many of our consumers today.


Micki Kell, Midwest Service Bureau, Inc.


What Makes Someone a Professional Debt Collector

• Knowledge

• Attitude

• Fact Finder

The Collection Process

• What Does Right Party Contact Mean?

• How Often Do I Call?

• How Often Do I Send a Past Due Letter or Statement?

Collection Technique

• Steps to a Collection Call

• When Do I Say the Mini-Miranda?

Common Excuses

• How to Respond

• Does COVID-19 Change Things